FAQ

Where are your products made?

All our Milkhouse Candle Company products are proudly handcrafted in the USA, specifically in the heartland, to maintain quality and support local agriculture.

What makes your wax melts special?

Our wax melts are crafted with the same high standards as our candles, using a blend of beeswax and soy wax. They offer a flameless option to enjoy our extensive range of fragrances, perfect for any room, with the ability to mix melts for a customizable scent experience.

How do you ensure the quality of your fragrances?

Our fragrances are crafted using a blend of natural and synthetic ingredients, some of which may include essential oils. We adhere to strict safety and quality standards set by the International Fragrance Association (IFRA), ensuring our products are safe and environmentally friendly.

What ingredients do you use in your candles?

We pride ourselves on offering high-quality, natural ingredients. Our Milkhouse candles are made from a blend of pure beeswax and soy wax, sourced from American-grown soybeans. We avoid artificial dyes, lead wicks, and paraffin, ensuring a clean and safe burning experience.

Can I return a product if I don’t like the fragrance?

Yes, we accept returns within 30 days of purchase, provided the product is in new, unburned condition. Please contact our customer service for a return authorization before sending the product back.

What if my product arrives damaged?

If your product arrives damaged, please reach out to our customer service team immediately for assistance and instructions on how to proceed.

Are all scents available in-store the same as online?

While we strive to keep a wide variety of scents in stock at our physical location, our complete selection, including exclusive and seasonal fragrances, is available on our website. If you're looking for a specific scent, we recommend checking our online store for the most comprehensive inventory.