Shipping policy

 

Shipping Policy

Order Processing:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates:

  • We offer various shipping options at checkout. Shipping costs will be calculated and displayed at checkout based on your location and the weight of your order.
  • Standard Shipping: Estimated delivery time is 3-4 business days.
  • Express Shipping: Estimated delivery time is 1-2 business days.

How do I check the status of my order?

  • Once your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
  • If you haven’t received your order within the estimated delivery time, please contact us at customerservice@shopturningleafco.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges:

  • Please refer to our Return Policy for information on how to handle returns and exchanges.

Damaged or Lost Packages:

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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