Refund policy

 

Return Policy

At Turning Leaf & Company, we want you to love your purchase. If you're not completely satisfied with your order, we offer a straightforward return process.

Returns:

• Items must be returned within 30 days of purchase.
• Products must be unused, in their original packaging, and in the same condition that you received them.
• Please note that sale items, custom orders, and fresh floral arrangements are not eligible for return or exchange.

How to Return:

1. Contact our customer service team at customerservice@shopturningleafco.com to initiate the return process.
2. Once your return is approved, you’ll receive instructions on how to send the item back to us.
3. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Exchanges:

• If you need to exchange an item for a different one, please contact us, and we’ll assist you with the process.

Damaged or Defective Items:

• If your item arrives damaged or defective, please notify us within 48 hours of receiving your order. We’ll arrange for a replacement or a full refund at no extra cost to you.

If you have any questions or need further assistance, feel free to contact our customer service team. We're here to help!